Complaints and returns
  1. The customer has the right to lodge a complaint in writing if he receives a product with a real defect. Complaints should be submitted via e-mail to the following address: office @ sophiehomestyle or in writing to: Sophie Group Sp. z o.o. ul. Ks. Jana Sitnika 3/22 01-410 Warsaw
  2. The complaint must contain: name, surname, date of purchase, order number, description of the defective complaint.
  3. If the complaint is answered positively, Sophie Homestyle will rectify the defect within the prescribed period.
  4. Subject to the provisions of 2 et seq., The goods sold by Sophie Homestyle, including, in particular, doors, are non-prefabricated items, manufactured according to the customer’s specification and serving to satisfy his individual needs within the meaning of art. 38 point 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). They are unique items, manufactured according to individual wishes and guidelines of the customer, which are not subject to mass marketing. Therefore, the Customer is not entitled to withdraw from the contract, the object of which is the above Goods without giving any reason and without incurring costs.